FAQ

Most Training courses commence at 8:00am and will go until 4:00pm. When you book with us, you will receive a confirmation email with lots of important and useful information about your course and our facility.

Best to wear comfortable clothing. Closed shoes are a MUST. Where a course requires Personal Protective Equipment (PPE) then the good news is that we provide this.

we advise you carefully read your Confirmation Email which has important information since not all the courses are the same.

Most Training courses commence at 8:00am and will go until 4:00pm. When you book with us, you will receive a confirmation email with lots of important and useful information about your course and our facility.

Best to wear comfortable clothing. Closed shoes are a MUST. Where a course requires Personal Protective Equipment (PPE) then the good news is that we provide this.

we advise you carefully read your Confirmation Email which has important information since not all the courses are the same.

If you are on a Student Visa you should not book this course until you check that this is permissible.

We cannot and will not guarantee 100% pass rates, as this would mean that we would be offering inferior quality training and assessment. Rather, we can confidently say that our courses are well designed to assist you to get the required outcome. If you do not meet the required outcome at first, our further training and re-assessment, systems are there to ensure you do

Our terms allow for reschedules; however, reschedules are free if the request is made well before your scheduled date(s). If things change for you, as they do, then a small reschedule fee applies for most courses. Please refer to the Terms and Conditions of our courses when booking and again if you feel you need to reschedule.

Yes. This is a legal requirement. We cannot issue your certificate(s) unless you provide us with a valid USI.

All courses need at least one form of ID. Some courses have additional ID requirements prescribed by Regulations. Please check our website, our Terms and Conditions and your Confirmation Email for further information.

Our website and your Confirmation Email that we will send you when you book will have the address of your training. Please make sure to read it.

If your courses result in “Competent”.

Yes! All our course fees include assessment.

We require booking in advance. If you cannot pay the full course fee, you may call us to pay a smaller amount upfront and the balance on the day.

No, however you can book more than one course and make some huge savings! 

We currently only have Credit Card and PayPal options available.

Our terms allow for reschedules; however, reschedules are free if the request is made well before your scheduled date(s). If things change for you, as they do, then a small reschedule fee applies for most courses. Please refer to the Terms and Conditions of our courses when booking and again if you feel you need to reschedule.

Some certificate and cards are issue on the day, others sent by the regulator and some require an application. We will look after all of that for you to ensure you get your cards as soon as possible. Importantly, all our courses allow you to work with your training as soon as you complete your course. Some course will result in temporary licences/permits issued on the day to ensure you can legally work. These generally allow you to work for up to 90 days.



Some certificate and cards are issue on the day, others sent by the regulator and some require an application. We will look after all of that for you to ensure you get your cards as soon as possible. Importantly, all our courses allow you to work with your training as soon as you complete your course. Some course will result in temporary licences/permits issued on the day to ensure you can legally work. These generally allow you to work for up to 90 days.