DLI Training

TERMS & CONDITIONS

Refund

Students must give a written notice to apply for a refund or email to admin@dlitraining.edu.au.

If a refund is approved, the payment will be made within 14 days from receiving the refund request.

  1. Short courses enrolment

As a general rule, prepaid fees, deposits or fees made in advance will be non-refundable.

  • Where DLI Training cancels or defers a course, the student is entitled to be refunded any amount paid or have their enrolment transferred to the next scheduled training course.
  • Where an environmental condition affects the schedule and running of a course, such as rain, hail, etc. the course will be rescheduled. Students will be automatically transferred.
  • Cancellations received 48 hours prior to the course start date are entitled to a refund in fees paid less a 20% administration fee.
  • Where a student cancels their enrolment within 48 hours of the scheduled training date, all fees paid will be non-refundable.
  • There is no refund for non-attendance at the course.
  • DLI TRAINING will make a full refund of all fees paid should a course be discontinued.
  • Should the candidate desire to take an alternative course with DLI TRAINING, within 24 hours from the course commencement date, fees will be fully transferable to that course.
  • In the event of a course for which the learner was enrolled being unavailable or no acceptable alternative course being available, fees are fully refundable.
  • Extenuating circumstances: should a candidate have to discontinue a course for legitimate reasons, such as sickness, exceptional family circumstances, a pro-rata refund may be given (less a 10% administration fee, at the discretion of the CEO).

Where a student’s enrolment is cancelled due to, but not limited to, the following circumstances, no refund will be provided:

  • Cheating
  • Plagiarism
  • Behaviour that is contrary to our Code of Conduct
  • Lack of course progression
  • Late or no attendance

Refund decisions will remain at the discretion of the DLI Training Chief Executive Officer CEO.

  1. Qualification Enrolment

Students must give a written notice to apply for a refund or email to admin@dlitraining.edu.au.

If a refund is approved, the payment will be made within 14 days from receiving the refund request.

Refunds terms as follows:

  • Where for any reason DLI Training cancels the training after the program commencement, the student is entitled to a refund of fees proportional to the amount of training not delivered.
  • Where for any reason DLI Training cancels the training before commencement, the student is entitled for a full refund of fees.
  • Where a student withdrawing from a training program:
  • Withdraw before 2 weeks of the first face-to-face scheduled training date, all fees paid will be refundable.
  • Giving a 1 week notice before the first face-to-face scheduled training date, the student will be entitled for a refund with a charge of 10% admin fees of the Enrolment fees.
  • Within 1 week of the first face-to-face scheduled training date, the student will be entitled for a refund with a charge of 20% admin fees of the Enrolment fees.
  • Extenuating circumstances: should a candidate have to discontinue a course for legitimate reasons, such as sickness, exceptional family circumstances, a pro-rata refund may be given (less a 10% administration fee, at the discretion of the CEO).

Where a student’s enrolment is cancelled due to, but not limited to, the following circumstances, no refund will be provided:

  • Cheating
  • Plagiarism
  • Behaviour that is contrary to our Code of Conduct
  • Lack of course progression

Refund decisions will remain at the discretion of DLI Training Chief Executive Officer CEO.