All fees and charges are clearly stated on the DLI Training website and on other documentation. Where course fees exceed $1500, DLI Training will only accept payment in advance of not more than $1500. Where course fees are less than $1500, payment in full is required prior to course commencement.
Where the employer is making payment on the students’ behalf, payments of more than $1500 are accepted.
As a rule, prepaid fees, deposits or fees made in advance will be non-refundable. Where DLI Training cancels or defers a course, the student is entitled to be refunded any monies paid or have their enrollment transferred to the next scheduled training course.
Where an environmental condition affects the schedule and running of a course, such as rain, hail, etc. the course will be rescheduled. Students will be automatically transferred.
Where a student cancels their enrolment within 7 days of the scheduled training date, all fees paid will be non-refundable. Where a student cancels their enrollment with more than 7 but less than 14 days notice, the student will be entitled to a refund of 50% of whatever fees have been paid. Where a student cancels their enrolment with more than 14 days notice, the student is entitled to a full refund.
Where a students enrolment is cancelled due to, but not limited to, the following circumstances, no refund will be provided: • Cheating • Plagiarism • Behaviour that is contrary to our Code of Conduct • Lack of course progression • Late or no attendance
Refund decisions will remain at the discretion of the DLI Training CEO